If you are planning to buy from Dhgate but don’t know much about it, and have any confusion about DHgate. like: Is DHgate safe? Is DHgate legit? then you have come to the right place, this post will introduce everything about DHgate, we will tell you everything you need to about DHgate, and it will conclude with lots of information about how to make the best of this wholesale website for helping your business to grow.
The company name Digital Trade Technology (Beijing) Co. Founded in 2004 by Diane Wang,
The shareholder behind it is Digital Trading (Hong Kong) Limited. Got the first angel investment in 2005.Five financing rounds have been raised.
Dhgate.com is the leading B2B cross-border e-commerce trading platform. Dhgate was a glorious stop on China’s ancient Silk Road, a grand city where China’s rich merchandise was brought out of the country. Dhgate is named after its founder and Chairman, Diane Wang’s dream of creating an online Silk Road to help small and medium-sized enterprises “buy and sell globally”.
It is a E-commerce platforms similar to aliexpress & alibaba. The official description of the main user group is small wholesale users. The company is based in Beijing and has offices worldwide, including in the US and UK.
At present, there are more than 2.3 million cumulative registered suppliers, with an average annual upload of more than 25 million products and more than 36.4 million cumulative registered buyers, covering 223 countries and regions around the world, with more than 100 logistics lines and more than 10 overseas warehouses, 68 currency payment capabilities, and global business offices in North America, Latin America, Europe, etc.
How does DHgate work?
DHgate works like other similar sites that people source products from. DHgate has a user-friendly interface, is simple to operate, and its website is convenient to use.DHgate does not charge any subscription fee to sellers or buyers.They have a percentage of every product that varies from 3 to 10% of the selling price. DHgate also offers logistic solutions for easing the delivery process for sellers.
You can filter the right suppliers and products by product reviews and overall store ratings
It works like this:
1.Sign up for buyer account
2.Search for the product you want to buy
3.Check product reviews and overall store feedback
4.Place order
5.Choose the right logistics method
6.Payment,DHgate holds product funds for you
7.Seller Ship your order
8..You receive the goods
9.Confirm received of goods and write review.
10.DHgate passes the fee to the seller.
DHgate also launched a local warehouse service in 2021.so some sellers’ products mean faster delivery times when they are in local warehouses.
Is Dhgate legit?
There is no doubt that it is legal. Digital Trade Technology (Beijing) Co
You can be sure by the first part that it is legitimate because it has undergone five financing.Investors will not invest in a site that is illegal.
Is Dhgate safe?is Dhgate reliable?
Buyer Protection
DHGate is safe and secure. They have a dispute resolution center that protects both sellers and buyers. DHgate has a complete set of rules and regulations for dispute settlement.this is their page
They have strict action if someone violates their policies. This can result from cashback to account suspension depending on the severity.
DHgate has established the “Return Policy”. The “Returns & Refund Guarantee” is a promise provided by sellers for their products sold on DHgate.com. When item(s) are bought on DHgate.com and are not as described or process any quality issues, the buyers will receive assistance to resolve the problem. DHgate.com will also offer additional assistance if the seller is not cooperative.
Payment Security
DHgate supports payment methods:
Credit card: VISA, MasterCard, American Express, Discover, etc. Immediate receipt and confirm the order.
Bank Transfer: Bank Transfer (Global Collect BV), SEPA, etc. It will be collected and charged to the DHPAY account of the buyer within 3-5 working days. After the payment is received, the buyer needs to pay the order with the balance of the DHPAY account.
Why is DHgate so Cheap?
DHgate is able to offer competitive prices due to its business model, which connects buyers directly with sellers from China. By cutting out middlemen and intermediaries, DHgate is able to reduce costs and pass the savings on to buyers. Additionally, many DHgate sellers are manufacturers or wholesalers, which allows them to offer products at lower prices than traditional retailers. However, it’s worth noting that some products on DHgate may be counterfeit or of lower quality, so buyers should be cautious and carefully evaluate the seller and product before making a purchase. This direct connection and the ability to source products at wholesale prices make DHgate an attractive option for ecommerce business owners.
Pros and Cons of Shopping on DHgate
Pros and Cons of Shopping in DHgate From budgeted prices to product variety and even payment methods, traits suited for all kinds of shoppers. At the same time, there are also downsides such as doubts about product quality or shipping times.
Benefits of Using DHgate
DHgate enables buyers to directly deal with China supplier, resulting in low prices that are not available elsewhere. Thanks to this direct connection, customers can shop for millions of items ranging from electronic products and fashion. This range makes DHgate an attractive choice for people looking to buy a lot of different things without breaking the bank.
The other extra step some patients make is in payment avenues. And you can pay in different ways eat PayPal, Credit card or bank transfers are available for the buyers to transact. DHgate is easy with transactions and works correctly using a variety of payment methods. Paired with their competitive pricing, it is no wonder cheap shoppers flock to DHgate.
This is good news for the variety and affordability of products available, which affects individual vendors as well as many wholesale-online-buying small sellers. Direct manufacturer connections and several payment options are designed to appeal to consumers of all stripes.
Drawbacks of Using DHgate
While there are many benefits to shopping on DHgate, it is far from perfect. Most of the users seem to have their doubts on the quality, while a few think that this might result in delayed shipping upfront. A small percentage of customers wrote complaints, stating they had received products which were not up to specifications (poor quality material in jackets or malfunctioning electronics).
Long shipping times… Some (definite) low points DHGate orders may take weeks or even months to arrive, and that will make a lot of buyers upset. A few customers did state that they received broken items and not getting enough support on the platform which made them quite dissatisfied.
The second biggest challenge Unreliable sellers, they put up items that they do not actually have for sale, as the case may be with other sellers who sell fake goods;disappointing to everybody involved. These risks highlight the need for caution and thorough research before purchasing.
Dhgate Reviews
Total review:27328
The problems with poor reviews are mainly in the following areas:
1.Not satisfied with customer service
Can not contact the seller, or not satisfied with the results of customer service
2.No package received
The package is still in transit, or the package is lost, or the seller has not shipped
3.Product problem
Product damage, product inconsistent with the description
Total review:6642
Similar to Trustpilot, the complaints are mainly focused on these issues
Why do some buyers think DHgate is a scam?
Through the feedback from buyers, we can summarize the following four reasons
1.Product quality is lower than expected
Different sellers, when selling the same product, the picture may be similar, but the actual material may not be the same, often for more sales and lower prices, but at the same time the product also cut corners.
2.Parcel lost on the way or delivered long time.
With every shipping method, packages have a probability of being lost, but low cost shipping means a greater probability of loss and long delivery times
Please do not allow sellers to use shipping methods without tracking information.
First choose to use Epacket,Next, use dedicated shipping methods.Then use Express,
These three ship model fee is different and the delivered time is different.
Epacket : 20-40 days
Private Line:6-16 days
Commercial shipping way like UPS, DHL, FedEx:5-7 days
3.The seller have not ship to parcel or Fraudulent shipping
Some bad sellers, not shipped, while uploading the package tracking number.
The platform penalizes this behavior very severely, so this situation is decreasing
4.Poor customer service
The seller have not reply buyer message or inability to meet customer refund requests
Many sellers are operating several stores(for example alibaba,aliexpress,amazon, but not enough manpower, so in response to buyer questions, can not respond in a timely manner.
On the other hand, when you buy the product encounter problems, should be as comprehensive as possible to prove that it is the seller’s problem, so that DHgate customers will make a decision in your favor
How long does DHgate takes to Ship?
usually 5-20 days . depend ship models . with most deliveries occurring within 3 to 15 working days. For those in a hurry, express shipping options like DHL and FedEx can deliver orders in 5 to 7 days.
However, potential issues such as customs delays and varying shipping costs can impact delivery times. Considering these factors and planning accordingly when purchasing from DHgate can help avoid unexpected delays.
about DHgate ship time you can read this post
How to avoid being scammed when shopping at Dhgate?
Don’t buy fakes products
Shopping on Dhgate, you may find a lot of low-priced products of well-known brands such as nike, Adidas, Gucci, but the logo will not appear on the picture, and the price is very low, please remember that these are fake, in order to avoid being cheated, it is best not to buy!
Don’t buy products with very low prices
Some products look very attractive and the price is very low, do not buy such products, you will not be able to receive the package!
Use paypal or credit card payment
Payment by credit card or PayPal is preferred at the time of purchase.PayPal will protect your interests
Keep an eye on your package status
Some buyers, after buying a product are likely to forget their package, which can easily lead to the loss of the package
Don’t transfer money directly to the seller
If a seller tries to contact you and ask you to transfer money directly, then it’s best not to do that
Identifying Trustworthy Sellers on DHgate
You can quickly judge whether this is a good seller by the following points
Professional sellers(The shop sells only one type of product)
A professional seller will provide a good product listing, including the natural and real appearance picture and clear product specification. And they will provide a clear after-sales policy.
They might have a good price
Verify Seller Information
The store opening period(The longer the better)
Check the seller’s profile and verify their information, such as their business license, contact details, and physical address. A legitimate company will provide this information to establish trust with potential buyers. This step helps ensure that you are dealing with a reputable seller.
3 service scores(all green is great)
Check Seller Ratings: Look for sellers with high ratings (above 4.5 stars) and a large number of reviews. This indicates that the seller has a good reputation and is likely to provide quality products and services. Seller ratings are a quick way to gauge the reliability of a DHgate seller.
Recommended seller, first-rate service icon
Overall number of comments(The more the better)
Pay attention to their store home page
Pay attention to their store home page, if the store is not decorated beautifully, then it may be a temporary seller, they may sell for a period of time, you will not be able to find their store, then your after-sales will not be guaranteed!
like this store . only sell 1 product , haven’t design the home page , few review , so it’s not good !
Common Scams and How to Avoid Them
Scams are an unfortunate reality on many online marketplaces, and DHgate is no exception. Some users report difficulties receiving orders and encountering scams. Common issues include product quality concerns and disputes over items that do not match descriptions.
To avoid scams, check the seller’s profile, look for top sellers, and read reviews, ratings, and feedback scores. Watch for red flags in listings, such as unusually low prices, which may indicate a scam. Starting with a small order can mitigate risks if unsure about a seller.
Using secure payment methods, such as a PayPal account, adds protection, as PayPal offers buyer protection for items not received. Staying vigilant and informed allows for safer shopping on DHgate and helps avoid common scams related to payment security.
Handling Issues: Refunds, Returns, and Disputes
Managing issues like refunds, returns, and disputes is critical when shopping on DHgate. Customers cannot initiate a dispute until the delivery deadline has passed. If an agreement with the seller cannot be reached within five days, customers can request DHgate’s mediation.
Common issues with disputes include the lack of options to open a dispute and the need to communicate directly with sellers to negotiate a resolution. Disputes are typically resolved within ten days, but customers can appeal if dissatisfied with the outcome.
When requesting a refund, customers may receive a partial refund if the claimed amount is not justified. DHgate allows customers to contact the seller for a refund or exchange for undelivered or damaged items. For a smooth resolution, upload evidence within three days when seeking mediation.
Sites Like DHgate
You can read this post about sites like Dhgate
Top Alternative Sites Like DHgate for Product Sourcing
Conclusion
DHgate is a legit and secure e-commerce site that sources Chinese goods worldwide. It has a variety of goods at low prices, many trusted sellers, good customer service, and buyer protection. But you need to find a reliable provider so that you can have a good user experience.
FAQ for Is DHgate Legit
Are dhgate shoes real?
If it’s a famous brand of shoes, most of them are fake
Does dhgate sell fakes
Yes,Some sellers are selling fake shoes.The platforms are acquiescing to this
Why is dhgate so cheap
There are three main reasons for this;
- cheap transportation costs.
- wholesaler seller. their price is cheap.
- because it is made in China products itself low cost
How to track dhgate order
1. log in to your account on DHgate
2. Select “My Orders.”
3. Choose the order and select the order details
4. Copy your tracking number, paste them in the DHgate search bar, and track your order.
you can use some track site track your package too , such as 17track
EN 
PT 
DE 
FR 
ES 
IT 
RU 
TR