Frequently Asked Questions

Do you have any specific questions but couldn’t find the answer anywhere on our site? Before you decide to contact us, make sure to go through our FAQ.

Support

1What is Fulfillbot?

Fulfillbot was founded to serve our client’s vision and provide, professional, high quality and reliable services. We are leading service provider of Drop Shipping, Third Party Logistics, China sourcing, Warehouse fulfillment, Amazon FBA Services, Package Forwarding, Amazon Returns & Fulfillment Services. With our state of the art technology, we’re confident to expand your business to new territories. We also provide more services including Product Photography and Video Marketing Service.

2Where are you located?

Our headquarters office is located in Yiwu(Wiki), Zhejiang, China, 
We also have overseas warehouses in the United States, UK, Europe and Australia.

3What is your service different from AliExpress?
  1. We brand your package and save you a lot of time.
  2. Our delivery time is much faster than AliExpress
  3. Our prices are lower than Aliexpress. With us, you don’t need to handle anything. Just focus on your marketing.
4Do you have product list or recommend best selling products for me?

We have Product catalog, you just sign up our system.You can also provide us with links to the products you want us to find.

5What e-commerce platforms do you offer integration for?

We offer integration for the following e-commerce platforms: Ebay. Shopify, WooCommerce, Amazon, and others.More about our dropshipping service

6Are there setup, integration, and warehousing fees?

No, we do not charge setup, integration, or warehousing fees. However, once your store is linked to our OMS and you have purchased your inventory, you would need to deposit an account balance to your account before we start to ship orders.

7Do you offer quality control?

Yes, we have our own quality inspection department, our quality inspectors will randomly check each batch of goods and fill a report with the results. We can also provide pictures and videos of the quality control.

8Do you offer branding and customization?

Yes, you have the option to do brand logo/flyers/business cards or custom packages with us.Read more about brand packaing serivce

9How many orders can you handle in a day?

We can handle up to 1500 orders per day from any of our fulfillment warehouses.

10What is your processing time?

Processing time for non-stock items is 3-4 days .if it have in stock we can ship it within 12-24 hours.

11How long does the shipment take?

Delivery times vary from country to country.
US/UK:6-15 days
CA/AU:10-17 days
it's usually within 20 days
and they will show Local shipment.

12Provide product photography services?

Yes, we support, Read more about this

13What payment methods do you accept?

We accept different payment methods like Payoneer, Veem,  and Credit Card.

14Are there any products you do not ship?

We do not ship flammable or perishable products.

15Do you update tracking number directly on Shopify?

Yes, we do full order management including processing and updating tracking numbers.

16Do you offer free warehousing?

Yes, we offer free warehousing in our Chinese warehouses and 7 days in overseas warehouses.

How We Make Dropshipping Easy for You

Do You Want To Boost Your Business?

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