There is nothing more frustrating for sellers and buyers than shipping exceptions, buyers may extend the delivery time, sellers may lose customers and lose money because of this, and more importantly, the website reputation may be affected.
This article to learn how to handle delivery exceptions, why these exceptions happen, and how to smooth over the delivery process for customers.
An exception occurs when a package or shipment encounters an unforeseen event, which could result in a change to the expected delivery day.
These are 6 most common causes of delivery exceptions:
Affected by severe weather
Several weather conditions may delay your shipping. This includes anything that may make the delivery route unusable or cause long delays on highways and interstates. Such delays may come from hurricanes, Volcanic eruptions,tornadoes, hailstorms, heavy rain, wildfires, flooding, and earthquakes.
The recipient is not at home
If the plan requires a signature, there needs to be somebody at the delivery address to get it. If no one is residence or the premises are closed, or there isn’t anyone to sign for the it, the delivery agent will return it to fulfillment center as well as effort shipment the next day.
Address unknown or wrong address
The deliverer will not be able to deliver successfully and the package will be returned to the fulfillment center.
Customs delays:
Because customs checks the entire shipment and your package happens to be in it, this can cause delays
National holiday
Parcels cannot be delivered in time because of statutory holidays.
Workers’ strike
In some cases, workers’ strikes have caused a large number of packages to pile up, making them undeliverable or lost.
How to handle a delivery exception?
Contact the carrier support immediately
Ask them what the problem is, and Find the appropriate solution according to the cause of the problem; if the customer has the tracking information, they can do this, too.
Here’s how to speak to a support at USPS, UPS, and FedEx:
USPS: Dial 1 (800) 275-8777 and press 0 to be connected to a customer service representative
USPS support page
UPS: Dial 1 (800) 742-5877 and say “track a package” and then press 0.
UPS support page
FedEx: Dial 1-800-463-3339 and say “status of a package I’m sending” or “delivery exception,” then give your tracking or door tag number.
Fedex support page
Contact the customer
Notify customers in a timely manner of the reasons for delivery exceptions.and you may also want to speak to them to apologize and soothe any ruffled feathers.
Refund or resend
If the package is lost, you need to contact the buyer is reshipped or refunded, if you choose to reshipped can send a small gift as compensation
How Fulfillbot handles Delivery Exceptions
Fulfillbot is a dropshipping agent company that provides order fulfillment services for eCommerce merchants, including, product sourcing, storing inventory, picking and packing orders, and shipping packages. Through our technology, there are several measures you can take to prevent and handle delivery exceptions with ease.
Use our tool, You can track all your parcels and can find delivery exceptions in time
In the event that a delivery exception occurs, Fulfillbot will tell you and contact carriers on your behalf to sort out the issue.
With Fulfillbot, you can rest assured that your orders will reliably reach their destinations. We provide avenues for clients to take their businesses to the global marketplace effortlessly, with the best fulfillment service and lowest prices possible. Get a customized order fulfillment solution for your brand today.
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