{"id":9866,"date":"2025-12-10T13:10:25","date_gmt":"2025-12-10T13:10:25","guid":{"rendered":"https:\/\/fulfillbot.com\/?page_id=9866"},"modified":"2025-12-10T13:22:02","modified_gmt":"2025-12-10T13:22:02","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/fulfillbot.com\/es\/return-policy\/","title":{"rendered":"Pol\u00edtica de devoluciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9866\" class=\"elementor elementor-9866\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a527f6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a527f6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-208c3e8\" data-id=\"208c3e8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d398e71 elementor-widget elementor-widget-text-editor\" data-id=\"d398e71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"170\" data-end=\"212\"><strong data-start=\"174\" data-end=\"210\">1. Estado del pedido: \u201cPedido pendiente\u201d<\/strong><\/h3><p data-start=\"213\" data-end=\"388\">Puedes ir a\u00a0<strong data-start=\"227\" data-end=\"253\">Centro de Usuario \u2192 \u201cPedidos\u201d<\/strong>\u00a0para cancelar su pedido directamente.<br data-start=\"284\" data-end=\"287\" \/>Una vez cancelado, su pago ser\u00e1\u00a0<strong data-start=\"324\" data-end=\"348\">reembolsado inmediatamente<\/strong>\u00a0A tu\u00a0<strong data-start=\"357\" data-end=\"387\">Saldo de la cuenta de Fulfillbot<\/strong>.<\/p><hr data-start=\"390\" data-end=\"393\" \/><h3 data-start=\"395\" data-end=\"440\"><strong data-start=\"399\" data-end=\"438\">2. Estado del pedido: \u201cProcesando el pedido\u201d<\/strong><\/h3><p data-start=\"441\" data-end=\"655\">Puedes ir a\u00a0<strong data-start=\"455\" data-end=\"481\">Centro de Usuario \u2192 \u201cPedidos\u201d<\/strong>\u00a0para cancelar su pedido.<br data-start=\"503\" data-end=\"506\" \/>Si Fulfillbot tiene\u00a0<strong data-start=\"524\" data-end=\"555\">A\u00fan no he comprado los art\u00edculos<\/strong>, cancelaremos el pedido y emitiremos un reembolso a su cuenta.\u00a0<strong data-start=\"609\" data-end=\"654\">Saldo de Fulfillbot en un d\u00eda laborable<\/strong>.<\/p><hr data-start=\"657\" data-end=\"660\" \/><h3 data-start=\"662\" data-end=\"700\"><strong data-start=\"666\" data-end=\"698\">3. Estado del pedido: \u201cComprado\u201d<\/strong><\/h3><p data-start=\"701\" data-end=\"792\">Puedes ir a\u00a0<strong data-start=\"715\" data-end=\"741\">Centro de Usuario \u2192 \u201cPedidos\u201d<\/strong>\u00a0y haga clic\u00a0<strong data-start=\"752\" data-end=\"768\">\u201cPostventa\u201d<\/strong>\u00a0para el pedido correspondiente.<\/p><p data-start=\"794\" data-end=\"863\">Fulfillbot enviar\u00e1 una solicitud de reembolso al vendedor en su nombre:<\/p><ul data-start=\"865\" data-end=\"1056\"><li data-start=\"865\" data-end=\"1007\"><p data-start=\"867\" data-end=\"1007\">Si el vendedor\u00a0<strong data-start=\"881\" data-end=\"910\">no ha enviado la mercanc\u00eda<\/strong>, el reembolso se emitir\u00e1 a su nombre\u00a0<strong data-start=\"946\" data-end=\"976\">Saldo de la cuenta de Fulfillbot<\/strong>\u00a0una vez que el vendedor lo confirme.<\/p><\/li><li data-start=\"1008\" data-end=\"1056\"><p data-start=\"1010\" data-end=\"1056\">Este proceso normalmente toma\u00a0<strong data-start=\"1039\" data-end=\"1055\">unos 3 d\u00edas<\/strong>.<\/p><\/li><\/ul><hr data-start=\"1058\" data-end=\"1061\" \/><h3 data-start=\"1063\" data-end=\"1103\"><strong data-start=\"1067\" data-end=\"1101\">4. Estado del pedido: &quot;Enviado por el vendedor&quot;\u201c<\/strong><\/h3><p data-start=\"1104\" data-end=\"1118\">Si el vendedor:<\/p><ul data-start=\"1120\" data-end=\"1195\"><li data-start=\"1120\" data-end=\"1155\"><p data-start=\"1122\" data-end=\"1155\">Utiliza un n\u00famero de seguimiento falso, o<\/p><\/li><li data-start=\"1156\" data-end=\"1195\"><p data-start=\"1158\" data-end=\"1195\">No se han enviado realmente los art\u00edculos,<\/p><\/li><\/ul><p data-start=\"1197\" data-end=\"1265\">Puedes ir a\u00a0<strong data-start=\"1211\" data-end=\"1237\">Centro de Usuario \u2192 \u201cPedidos\u201d<\/strong>\u00a0y haga clic\u00a0<strong data-start=\"1248\" data-end=\"1264\">\u201cPostventa\u201d<\/strong>.<\/p><p data-start=\"1267\" data-end=\"1316\">Fulfillbot solicitar\u00e1 un reembolso al vendedor:<\/p><ul data-start=\"1318\" data-end=\"1464\"><li data-start=\"1318\" data-end=\"1415\"><p data-start=\"1320\" data-end=\"1415\">Una vez que el vendedor confirme, el reembolso ser\u00e1 devuelto a su cuenta.\u00a0<strong data-start=\"1382\" data-end=\"1412\">Saldo de la cuenta de Fulfillbot<\/strong>.<\/p><\/li><li data-start=\"1416\" data-end=\"1464\"><p data-start=\"1418\" data-end=\"1464\">Este proceso normalmente toma\u00a0<strong data-start=\"1446\" data-end=\"1463\">alrededor de 7 d\u00edas<\/strong>.<\/p><\/li><\/ul><hr data-start=\"1466\" data-end=\"1469\" \/><h3 data-start=\"1471\" data-end=\"1553\"><strong data-start=\"1475\" data-end=\"1551\">5. M\u00e1s de 5 d\u00edas despu\u00e9s de que el estado del pedido pase a ser &quot;Almacenado en almac\u00e9n&quot;\u201c<\/strong><\/h3><p data-start=\"1554\" data-end=\"1650\">Puedes ir a\u00a0<strong data-start=\"1568\" data-end=\"1594\">Centro de Usuario \u2192 \u201cPedidos\u201d<\/strong>\u00a0y haga clic\u00a0<strong data-start=\"1605\" data-end=\"1621\">\u201cPostventa\u201d<\/strong>\u00a0para el pedido correspondiente.<\/p><p data-start=\"1652\" data-end=\"1715\">Fulfillbot te ayudar\u00e1 a solicitar una devoluci\u00f3n al vendedor; sin embargo:<\/p><ul data-start=\"1717\" data-end=\"2116\"><li data-start=\"1717\" data-end=\"1797\"><p data-start=\"1719\" data-end=\"1797\"><strong data-start=\"1719\" data-end=\"1749\">La aprobaci\u00f3n no est\u00e1 garantizada<\/strong>, ya que depende \u00fanicamente de la pol\u00edtica del vendedor.<\/p><\/li><li data-start=\"1798\" data-end=\"1881\"><p data-start=\"1800\" data-end=\"1881\">Si el vendedor lo aprueba, Fulfillbot procesar\u00e1 la devoluci\u00f3n lo antes posible.<\/p><\/li><li data-start=\"1882\" data-end=\"1961\"><p data-start=\"1884\" data-end=\"1961\">El n\u00famero de seguimiento de la devoluci\u00f3n nacional se mostrar\u00e1 en los detalles del pedido.<\/p><\/li><li data-start=\"1962\" data-end=\"2116\"><p data-start=\"1964\" data-end=\"2116\">Una vez que el vendedor reciba los art\u00edculos devueltos y emita un reembolso, el sistema acreditar\u00e1 autom\u00e1ticamente el monto a su cuenta.\u00a0<strong data-start=\"2085\" data-end=\"2115\">Saldo de la cuenta de Fulfillbot<\/strong>.<\/p><\/li><\/ul><p data-start=\"2118\" data-end=\"2224\">En general, el proceso completo toma\u00a0<strong data-start=\"2153\" data-end=\"2166\">7\u201315 d\u00edas<\/strong>, dependiendo de la rapidez con la que el vendedor confirme el reembolso.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>1. Order Status: \u201cOrder Pending\u201d You may go to\u00a0User Center \u2192 \u201cOrders\u201d\u00a0to cancel your order directly.Once cancelled, your payment will be\u00a0immediately refunded\u00a0to your\u00a0Fulfillbot account balance. 2. Order Status: \u201cOrder Processing\u201d You may go to\u00a0User Center \u2192 \u201cOrders\u201d\u00a0to cancel your order.If Fulfillbot has\u00a0not yet purchased the items, we will cancel the order and issue a refund [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9866","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fulfillbot.com\/es\/wp-json\/wp\/v2\/pages\/9866","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fulfillbot.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fulfillbot.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fulfillbot.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fulfillbot.com\/es\/wp-json\/wp\/v2\/comments?post=9866"}],"version-history":[{"count":5,"href":"https:\/\/fulfillbot.com\/es\/wp-json\/wp\/v2\/pages\/9866\/revisions"}],"predecessor-version":[{"id":9871,"href":"https:\/\/fulfillbot.com\/es\/wp-json\/wp\/v2\/pages\/9866\/revisions\/9871"}],"wp:attachment":[{"href":"https:\/\/fulfillbot.com\/es\/wp-json\/wp\/v2\/media?parent=9866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}