{"id":9866,"date":"2025-12-10T13:10:25","date_gmt":"2025-12-10T13:10:25","guid":{"rendered":"https:\/\/fulfillbot.com\/?page_id=9866"},"modified":"2025-12-10T13:22:02","modified_gmt":"2025-12-10T13:22:02","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/fulfillbot.com\/de\/return-policy\/","title":{"rendered":"R\u00fcckgabepolitik"},"content":{"rendered":"
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1. Bestellstatus: \u201cBestellung ausstehend\u201d<\/strong><\/h3>

Sie k\u00f6nnen zu\u00a0Benutzerzentrum \u2192 \u201cBestellungen\u201d<\/strong>\u00a0Um Ihre Bestellung direkt zu stornieren.
Nach der Stornierung wird Ihre Zahlung f\u00e4llig.\u00a0sofortige R\u00fcckerstattung<\/strong>\u00a0zu Ihrem\u00a0Fulfillbot-Kontostand<\/strong>.<\/p>

2. Bestellstatus: \u201cBestellung wird bearbeitet\u201d<\/strong><\/h3>

Sie k\u00f6nnen zu\u00a0Benutzerzentrum \u2192 \u201cBestellungen\u201d<\/strong>\u00a0um Ihre Bestellung zu stornieren.
Wenn Fulfillbot hat\u00a0Die Artikel wurden noch nicht gekauft.<\/strong>, Wir werden die Bestellung stornieren und Ihnen eine R\u00fcckerstattung veranlassen.\u00a0Fulfillbot-Guthaben innerhalb eines Arbeitstages<\/strong>.<\/p>

3. Bestellstatus: \u201cGekauft\u201d<\/strong><\/h3>

Sie k\u00f6nnen zu\u00a0Benutzerzentrum \u2192 \u201cBestellungen\u201d<\/strong>\u00a0und klicken\u00a0\u201cKundendienst\u201d<\/strong>\u00a0f\u00fcr die entsprechende Bestellung.<\/p>

Fulfillbot wird in Ihrem Namen eine R\u00fcckerstattungsanfrage an den Verk\u00e4ufer senden:<\/p>

  • Wenn der Verk\u00e4ufer\u00a0hat die Ware nicht versandt<\/strong>, Die R\u00fcckerstattung wird an Ihr Konto ausgestellt.\u00a0Fulfillbot-Kontostand<\/strong>\u00a0Sobald der Verk\u00e4ufer dies best\u00e4tigt hat.<\/p><\/li>

  • Dieser Prozess dauert in der Regel\u00a0etwa 3 Tage<\/strong>.<\/p><\/li><\/ul>

    4. Bestellstatus: \u201cVom Verk\u00e4ufer versendet\u201d<\/strong><\/h3>

    Wenn der Verk\u00e4ufer:<\/p>

    • Verwendet eine gef\u00e4lschte Sendungsnummer, oder<\/p><\/li>

    • Die Artikel wurden nicht versandt.,<\/p><\/li><\/ul>

      Sie k\u00f6nnen zu\u00a0Benutzerzentrum \u2192 \u201cBestellungen\u201d<\/strong>\u00a0und klicken\u00a0\u201cKundendienst\u201d<\/strong>.<\/p>

      Fulfillbot wird eine R\u00fcckerstattung vom Verk\u00e4ufer anfordern:<\/p>

      • Sobald der Verk\u00e4ufer dies best\u00e4tigt hat, wird die R\u00fcckerstattung an Ihr Konto zur\u00fcckerstattet.\u00a0Fulfillbot-Kontostand<\/strong>.<\/p><\/li>

      • Dieser Prozess dauert normalerweise\u00a0etwa 7 Tage<\/strong>.<\/p><\/li><\/ul>

        5. Mehr als 5 Tage, nachdem der Bestellstatus auf \u201cIm Lager eingelagert\u201d ge\u00e4ndert wurde\u201d<\/strong><\/h3>

        Sie k\u00f6nnen zu\u00a0Benutzerzentrum \u2192 \u201cBestellungen\u201d<\/strong>\u00a0und klicken\u00a0\u201cKundendienst\u201d<\/strong>\u00a0f\u00fcr die entsprechende Bestellung.<\/p>

        Fulfillbot hilft Ihnen dabei, eine R\u00fcckgabe beim Verk\u00e4ufer anzufordern; jedoch:<\/p>

        • Eine Genehmigung ist nicht garantiert.<\/strong>, da dies ausschlie\u00dflich von den Richtlinien des Verk\u00e4ufers abh\u00e4ngt.<\/p><\/li>

        • Wenn der Verk\u00e4ufer zustimmt, wird Fulfillbot die R\u00fccksendung so schnell wie m\u00f6glich bearbeiten.<\/p><\/li>

        • Die Sendungsverfolgungsnummer f\u00fcr die Inlandsr\u00fccksendung wird in den Bestelldetails angezeigt.<\/p><\/li>

        • Sobald der Verk\u00e4ufer die zur\u00fcckgesendeten Artikel erhalten und die R\u00fcckerstattung veranlasst hat, schreibt das System den Betrag automatisch Ihrem Konto gut.\u00a0Fulfillbot-Kontostand<\/strong>.<\/p><\/li><\/ul>

          Im Allgemeinen dauert der gesamte Prozess\u00a07\u201315 Tage<\/strong>, abh\u00e4ngig davon, wie schnell der Verk\u00e4ufer die R\u00fcckerstattung best\u00e4tigt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          1. Order Status: \u201cOrder Pending\u201d You may go to\u00a0User Center \u2192 \u201cOrders\u201d\u00a0to cancel your order directly.Once cancelled, your payment will be\u00a0immediately refunded\u00a0to your\u00a0Fulfillbot account balance. 2. Order Status: \u201cOrder Processing\u201d You may go to\u00a0User Center \u2192 \u201cOrders\u201d\u00a0to cancel your order.If Fulfillbot has\u00a0not yet purchased the items, we will cancel the order and issue a refund […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9866","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fulfillbot.com\/de\/wp-json\/wp\/v2\/pages\/9866","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fulfillbot.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fulfillbot.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fulfillbot.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fulfillbot.com\/de\/wp-json\/wp\/v2\/comments?post=9866"}],"version-history":[{"count":5,"href":"https:\/\/fulfillbot.com\/de\/wp-json\/wp\/v2\/pages\/9866\/revisions"}],"predecessor-version":[{"id":9871,"href":"https:\/\/fulfillbot.com\/de\/wp-json\/wp\/v2\/pages\/9866\/revisions\/9871"}],"wp:attachment":[{"href":"https:\/\/fulfillbot.com\/de\/wp-json\/wp\/v2\/media?parent=9866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}